Last updated: March 18, 2026
We offer a 14-day refund window on plugin license purchases under the following conditions:
If you meet these conditions, contact us at support@ailightlab.com and we will process your refund promptly. Refunds are issued through Lemon Squeezy, our payment processor.
Credit pack purchases are non-refundable. Credits are digital goods that are delivered and available for use immediately upon purchase. Under EU consumer protection law, by purchasing credits you acknowledge that:
Every license purchase includes 20 free credits so you can try the Service before committing to additional credit purchases. We encourage you to use these free credits to evaluate whether AI LightLab meets your needs before buying more.
If an AI enhancement fails due to a server error or technical issue on our end, no credits will be deducted from your account. If credits were incorrectly deducted for a failed job, contact us and we will restore them.
If we permanently discontinue the AI LightLab service, we will provide at least 30 days notice and offer refunds for any remaining unused credit balances.
To request a refund, email us at support@ailightlab.com with:
We aim to respond to all refund requests within 3 business days.
For questions about this Refund Policy, reach us at support@ailightlab.com.